PRIVACY POLICY

Depending on how you use the Services, MinuteX may collect the following categories of information.

A. Account Information

When you create or use a MinuteX account, we may collect:

• Full name
• Mobile number
• Email address
• Password or other authentication information
• Profile photo, if provided
• Account type
• Account preferences and settings

B. Delivery and Booking Information

To provide delivery and logistics services, we may collect:

• Pickup address
• Delivery address
• Sender name
• Recipient name
• Sender mobile number
• Recipient mobile number
• Parcel or package details
• Delivery instructions
• Booking and order details
• Delivery notes
• Related service information

C. Location Information

With your permission, MinuteX may collect location information when required to provide certain features of the Services.

Location information may be used to:

• Identify pickup and delivery locations
• Help delivery partners navigate
• Track active deliveries
• Display delivery progress
• Provide estimated arrival information
• Verify pickup or delivery activity
• Improve delivery operations
• Provide location-based features

You can manage location permissions through your device settings. Certain features may not function properly if location access is disabled.

D. Payment Information

When you make a payment through MinuteX, we may collect information such as:

• Transaction ID
• Payment amount
• Payment status
• Payment method
• Order or booking reference
• Payment-related transaction details

Payments may be processed through third-party payment service providers. MinuteX does not necessarily store complete card numbers, banking credentials, or other sensitive payment information.

E. Device and Technical Information

We may automatically collect certain technical information when you use the Services, including:

• Device type
• Operating system
• Application version
• IP address
• Browser type
• Device identifiers
• Network information
• Crash reports
• Log information
• Application usage information
• Technical performance information

F. Communications and Support Information

When you communicate with MinuteX, we may collect information contained in:

• Customer support requests
• Emails
• Phone communications
• Chat messages
• Feedback
• Complaints
• Service-related communications
• Other information voluntarily provided by you

MinuteX may use the information we collect for the following purposes:

• Create and manage your account
• Process and manage delivery bookings
• Arrange pickup and delivery services
• Assign delivery partners
• Track active deliveries
• Provide delivery status and updates
• Process and verify payments
• Send OTPs and verification messages
• Send booking confirmations
• Provide customer support
• Prevent fraud, misuse, and unauthorized activity
• Maintain platform and account security
• Improve and develop our Services
• Analyze platform performance and usage
• Resolve disputes and complaints
• Comply with applicable laws and legal obligations
• Send important service-related communications
• Send promotional communications where permitted by applicable law

If you register or operate as a MinuteX delivery partner, we may collect additional information necessary to provide and manage delivery services, including:

• Name
• Mobile number
• Email address
• Vehicle information
• Identification information
• Driving-related information where required
• Location information
• Delivery history
• Payout information
• Verification documents
• Account information
• Performance and service-related information

This information may be used for identity and account verification, delivery assignment, safety, payment processing, fraud prevention, service management, and other legitimate platform operations.

MinuteX may share information with third parties when reasonably necessary to provide, maintain, secure, or improve the Services.

A. Customers and Delivery Partners

Information necessary to complete a delivery may be shared between customers and delivery partners. For example, an assigned delivery partner may receive the pickup location, delivery location, recipient information, contact details, and other information necessary to complete an order.

B. Service Providers

MinuteX may work with third-party service providers that assist with:

• Payment processing
• Cloud hosting and storage
• SMS and OTP services
• Push notifications
• Analytics
• Customer support
• Maps and navigation
• Location services
• Security
• Fraud prevention
• Technical infrastructure
• Other services required to operate the platform

These providers may process information only as reasonably necessary to provide their services and in accordance with applicable requirements.

C. Legal and Regulatory Requirements

MinuteX may disclose information where reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to lawful government requests
• Comply with court orders or legal processes
• Protect our legal rights
• Investigate suspected fraud or misconduct
• Prevent illegal or unauthorized activities
• Protect the safety, rights, or property of users or the public

D. Business Transactions

If MinuteX becomes involved in a merger, acquisition, restructuring, financing, investment, reorganization, or sale of assets, personal information may be transferred as part of the relevant transaction, subject to applicable law and appropriate safeguards.

MinuteX may use location services when required for delivery, driver, navigation, safety, or other location-based features.

Location information may be used to:

• Display the delivery partner's location
• Provide navigation assistance
• Monitor delivery progress
• Estimate arrival times
• Verify pickup and delivery activity
• Improve delivery operations
• Support safety and security features

MinuteX will request device permissions where required. You may manage or withdraw location permissions through your device settings, although certain Services may become unavailable or limited as a result.

The MinuteX website or application may use cookies, local storage, software development kits (SDKs), pixels, logs, and similar technologies to:

• Keep users signed in
• Remember preferences
• Improve functionality
• Analyze usage
• Improve security
• Monitor performance
• Understand how users interact with the Services

Where applicable, you may manage cookie permissions through your browser or device settings.

MinuteX uses reasonable technical, administrative, and organizational safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet-based service, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential. If you believe that your account has been compromised or accessed without authorization, you should contact MinuteX as soon as possible.

MinuteX may retain personal information for as long as reasonably necessary to:

• Provide and maintain the Services
• Maintain user accounts
• Complete and document transactions
• Resolve disputes and complaints
• Prevent fraud and misuse
• Meet legal and regulatory obligations
• Enforce applicable agreements and policies
• Maintain necessary business and financial records
• Protect the legitimate interests of MinuteX and its users

When personal information is no longer required, MinuteX may delete, anonymize, or securely dispose of it in accordance with applicable law.

Depending on applicable laws and regulations, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of information where legally permitted
• Withdraw certain permissions or consents
• Opt out of promotional communications
• Request information about how your personal information is processed
• Submit a privacy-related complaint or request

Some information may need to be retained where required by law or where necessary for legitimate business purposes.

Where permitted by applicable law, MinuteX may send promotional communications relating to services, offers, discounts, updates, campaigns, and other relevant information.

You may opt out of promotional communications by using the available unsubscribe option or by contacting MinuteX.

Even if you opt out of promotional communications, you may continue to receive essential service-related communications, including:

• Booking confirmations
• Payment notifications
• Delivery updates
• Security alerts
• Account-related notifications
• Important service announcements

The MinuteX Services are not intended for individuals who are not legally permitted to use such services. MinuteX does not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information without appropriate authorization, please contact MinuteX so that appropriate action can be taken.

MinuteX may integrate with or use third-party services, including:

• Payment service providers
• Mapping and navigation providers
• Cloud service providers
• Analytics providers
• Communication and messaging providers
• Security providers
• Other technology and infrastructure providers

Third-party services may have their own privacy policies and terms. MinuteX recommends reviewing the privacy policies and terms of relevant third-party providers before using their services.

The MinuteX website or application may contain links to third-party websites, applications, or services. MinuteX is not responsible for the privacy practices, security, content, or policies of third-party websites or services. Users are encouraged to review the applicable privacy policies before providing information to third parties.

MinuteX may process information to detect, investigate, prevent, and address:

• Fraudulent bookings
• Fake or unauthorized accounts
• Payment fraud
• Unauthorized account access
• Service abuse
• Suspicious transactions
• Unauthorized activities
• Other violations of applicable laws or MinuteX policies

This may involve analyzing account, transaction, device, location, and usage information where reasonably necessary for security and fraud-prevention purposes.

MinuteX may update this Privacy Policy from time to time to reflect changes in:

• Our Services
• Technology
• Legal and regulatory requirements
• Business practices
• Privacy practices

If material changes are made, MinuteX may provide notice through the application, website, email, or another appropriate communication method.

The “Last Updated” date displayed at the beginning of this Privacy Policy indicates when the policy was most recently revised.

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute arising out of or relating to this Privacy Policy or the processing of personal information shall be subject to the applicable jurisdiction of the courts in India, subject to applicable law.

If you have any questions, privacy requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, you may contact MinuteX using the details below.

MinuteX Privacy/Support Email: [Insert official MinuteX email]

Support Phone: [Insert official MinuteX phone number]

Website: [Insert official MinuteX website]

For privacy-related requests, please provide your name, registered mobile number or email address, and a clear description of your request.

MinuteX will review and respond to privacy-related requests in accordance with applicable laws and regulations.

By accessing or using the MinuteX Services, you acknowledge that you have read, understood, and accepted this Privacy Policy.